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How do I return an item?
Just Add A Kid Returns, Refunds, and Exchanges Product needs to be in the same fashion that it came in along with your package slip or order receipt. • All clothing returns must be unworn, unwashed and with original tags still attached. • Clothing with stains, hair or unusual odors will not be returned. • Clothing that has been worn or washed cannot be exchanged or returned. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) • Any item not in its original condition, is damaged or missing parts for reasons not due to our error • Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. Sale items and Custom Name Drop items (if applicable) Only regular priced items may be refunded, unfortunately sale items and Custom Name Drops cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Thanks A Million Inc. C/O Just Add A Kid 8195 Mercury Court, Suite 140, San Diego California 92127. Shipping To return your product, you should mail your product to: Thanks A Million Inc. C/O Just Add A Kid 8195 Mercury Court, Suite 140, San Diego California 92111. You will be responsible for any or all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please send all returns or exchanges to: Thanks A Million Inc./Just Add A Kid 8195 Mercury Court, Suite 140 San Diego, CA 92111 F: 858-432-7747 |
